How Singular works, in detail.

Companies of 10 to 200 people whose teams spend a large share of their time on repetitive admin: insurance and mortgage brokers, property managers, distributors, technical services, financial services.

No in-house IT team is needed.

Software built on your rules, connected to your tools, with an interface where your team approves in one click.

A time-saved target written before we start, and a report every week.

No websites, no apps your team has to fill in, no day-rate billing, no projects for fewer than 10 people.

Singular reads what arrives in your usual channels: emails, attachments, PDFs, photos, forms, transcribed voicemails.

It identifies the intent (documents sent, price request, question, complaint), finds the client and the file, and extracts the useful information.

When it is not sure, it says so and hands you the request instead of guessing.

It prepares the action set by your rules: file a document, request a missing one, draft a reply, prepare a quote, schedule a follow-up.

Depending on the rule, the action runs on its own or waits for your approval. Sensitive matters (disputes, formal notices, bank detail changes) always go through a person.

The action runs in your tools and is written to the log: what, when, on which data, approved by whom.

Reading, sorting, linking to the right client and file.

Document lists per file type, checks, requests.

Email and SMS sequences that stop as soon as the client replies.

Generated from your templates, sent for e-signature.

Calls and meetings summarized, tasks added to the file.

Actions taken, time saved, items to watch.

Autonomy levels per task, sensitive matters blocked.

Microsoft 365, Google Workspace, IMAP, files, APIs, exports.

For risk-free tasks: file a document, acknowledge receipt, answer “where is my file”.

The action is prepared; you approve or edit it in one click. This is the default setting at launch.

Some actions are forbidden to the software whatever the rule: for example, changing bank details.

A task approved many times without edits can move to “On its own”. You always decide.

Microsoft 365 (Outlook), Google Workspace (Gmail), or any standard mail server (IMAP / SMTP).

SharePoint, OneDrive, Google Drive, file servers. Documents are filed where your team already looks for them.

Direct connection when the software allows it (API), otherwise file import and export, or prepared entries to approve.

E-signature, SMS, PDF generation from your templates.

Excel or Google Sheets files used as references (prices, lists, trackers) can be read and updated.

The software runs in accounts in your name. The code, the automations and the data belong to you.

Each connection only has the rights its task needs. Access is listed and can be revoked at any time.

Your data is never used to train an AI model. The AI provider and the processing region are named in writing in the agreement, before anything starts.

Every action is written to the log and can be reviewed: what was read, prepared, sent, and who approved it.

A data processing agreement (GDPR article 28) is signed with every client. Personal data is only kept as long as needed.

If you stop, you keep the software, the code and the documentation. No lock-in.

We look at your tasks together. You leave with a written summary, whether you work with me or not.

Map of time spent per task, three costed projects, a demo on your real files, a written time-saved target. Fixed price, deducted from what follows.

The software is built and connected to your tools. A short check-in every week. Launch in “approve everything” mode.

One-hour onboarding with the team. The weekly report starts.

Hosting, monitoring, adjustments. When the target is met, we move to the next task.

During the assessment, we measure how long each task takes by hand (for example: requesting a document, 6 minutes).

Every action Singular runs is counted in the log, per task.

Time saved = number of actions × reference time. The detail is visible in each weekly report.

Paid on order, deducted from setup if you continue within 30 days.

Paid upfront (part on signature, the balance at go-live) or monthly.

Hosting, monitoring, fixes and adjustments. No commitment after three months.

If the time-saved target is not met 30 days after go-live, I keep adjusting the software at no extra cost until it is.